Up in the air

Don't look down

My grandson is courageous.
He loves to walk the ropes at the new Museum of Natural Curiosity at Thanksgiving Point.
So when my son offered to pay the way for two granddaughters and him, we naturally planned on Hayden playing in the sky.
He loves a challenge and isn't afraid of heights.
He also enjoys watching his grandma worry!
So we were dismayed when we got to the front of the line and the lady at the counter wouldn't sell us a ticket for the ropes.
"Are you his legal guardian?" she asked.
"Uh, no, but I'm his grandma," I said, hoping that would be enough.
"We need a legal guardian to sign for him," she said. "Is there one here?"
I looked around. Just me and the kids.
"What can we do? Can I call his dad and let him vouch for me?" I asked.
"You could email him and get a waiver," she said.
I wondered how I could do that without a computer, a printer and a scanner.
I looked at Hayden who shrugged at me.
"What do you suggest?" I asked the lady, trying to look sure of myself and ignoring the growing line of people behind us waiting to buy tickets.
The lady sighed, looked at me and went over to the wall.
She brought back a piece of paper with a list of instructions.
"Here," she said. "Do this."
I looked at the paper. It told me call the proposed guardian and then go online to the event website.
Then the lucky guardian was to print off  the waiver, fill it out, sign it, scan it and send it back to the website after which my grandson would be granted permission to go aloft.
I called my son who didn't really have time for this. (That's why I had the grandkids. My son needed to focus on his business.)
He agreed to follow the instructions.
Hayden and I waited. His sisters waited. Time went by.
After about 10 minutes we had scanned documents, one on my phone, one at the events counter.
Hurrah!
"Wait," said the counter lady. "Hmmm." She frowned. "He signed on the wrong line."
Really? Did it matter? All the other lines looked fine to me.
"Yeah. It has to be right," the lady said. "Have him resend it."
OK.
I called my son again and he did everything again, this time signing on the bottom-most line.
As a result, in another 20 minutes, Hayden was in the air, having fun, trying to stay balanced and grinning down at me.
I think it was worth it,
I'm just not sure there isn't an easier way to do this.