Friday, May 13, 2016

Read the fine print

Riding high
We were quite proud of ourselves for discovering and using the BikeShare program in Washington D.C.
We learned to register for the shiny red bikes, unhook them from their stations and ride them all over the National Mall.
We marveled at how handy they were and how much easier it was to see the monuments and memorials from bikeside. We zoomed all around.
We were careful to watch our time and return the bikes both days before our 24-hour period was up, sometimes hurrying to make it but always there in time (or so we thought).
So when we got back from our vacation and looked at the bills we were curious about a $60 charge from BikeShare that we didn't feel could be right.
We knew we'd be charged $16 to register each bike and then we understood there would be a $2 hourly charge for seat time.
We figured we rode both bikes a total of maybe 10-12 hours.
We were conservative and it rained a lot so we didn't ride them everyday all day long.
I called up the BikeShare lady to complain, thinking someone had taken a bike we hadn't locked up properly or someone had picked up a ticket on the ground and used it in our names.
I was prepared to be righteously indignant.
The BikeShare lady wasn't very interested in my case.
"You had a lot of overages on your bikes," she said with a sigh. "You were supposed to return them to the stations every 30 minutes. Anything else I can help you with?"
What? That would be crazy. You would barely be able to get from one place to another before it would be time to lock them back up.
I sputtered.
I told her no one told us that.
"It's all there in the contract" she said, unimpressed. "You should have read that part."
I got the feeling she heard this all of the time.
And now it's weeks after the fact. I'm in Utah. She's in Washington D.C. She has our money and the bikes.
I have no recourse except to get mad and warn others in this blog.
So that's what I'm doing here.
Bikers beware...

No comments:

Post a Comment