It didn't start out that way but now we're buds, the people who work in returns and me.
See, what happened was my granddaughter Adell bought a new, purple, 18-speed bike with mostly her own hard-earned cash.
A bike that promptly exhibited problems.
A spoke broke.
The gears wouldn't shift up.
The brake was erratic.
All in all, it made for a dangerous ride, even with a helmet.
Adell was sad.
Her mother was too busy with a new home business to worry about returning the bike so, intrepid grandma that I am, I offered to help.
Adell and I loaded the bike in the back of my Leaf and off we went to the Cedar Hills store.
I explained the situation to the workers, expecting an offer for an exchange or a refund since it was obviously new and barely used.
The lady at the service counter called in her supervisor.
She asked me for the card used for the purchase.
I offered one my daughter had sent with me.
Wrong card.
I called my busy daughter. She gave me the number for another credit card.
The ladies started looking it up.
"When did she buy it?" they asked. "Did she buy it here?"
I called my busy daughter again. She gave me a date.
Wrong date.
The ladies looked at the day ahead and the day after, then the week ahead and the week after.
Then they took a picture of the bike's serial number.
"It says there's no record of a bike like this being sold for the past two weeks," the lady said.
I looked at her in despair.
"You mean, I have to make another trip when I have the date?" I asked.
"Yes, I'm sorry," said the supervisor, not looking very sorry.
Other customers were now backing up in line behind us.
I called my busy daughter one more time. I told her she'd have to do some research and find the transaction on her credit card history.
We returned to Adell's house with the broken bike, dismayed and defeated.
However...ta da...today we went back armed with a transaction receipt and the proper card and the bike and a little brother.
We made our case. Somehow the supervisor remembered us and we got a new bike.
We were wheeling it up to the counter to buy it again when we saw a man looking over the broken bike.
"This isn't even our bike!" he said. "We don't sell this kind."
I drew in a breath. Adell stopped in her tracks.
Taking a cue from our reaction, the supervisor stepped in.
"Yes, we do," she said. "They had a receipt."
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