It was the day before we were to fly to England starting with a short flight to Las Vegas to make a connection to Virgin Atlantic.
That was scheduled for 9:50 in the morning with a long layover between flights so we could catch what is basically a Red-eye flight to Gatwick airport in London.
I was expecting an email inviting me to check in online so as I puttered around packing the last-minute items and getting the house ready for a two-week absence I kept checking the computer.
I wasn't getting anything.
By noon I was perturbed.
|What you say?|
What was the problem here?
Was Delta's site down?
Were they running the company with morons?
By mid-afternoon I was trying to break into the Delta website without an introductory email. I had a confirmation number for the flights I had booked way back in early January.
I gave the site my Delta Skymiles card numbers and every bit of information I had.
Finally I got this little note back.
"It is more than 24 hours before your flight departure time," said the message.
I couldn't believe how dumb the website was.
It certainly WAS less than 24 hours until our flight.
It was now 4:30 in the afternoon and our flight was scheduled to leave at 9:50 p.m.
Did it really say P.M.?
It was supposed to say A.M.
I stared really hard at the print-out I had willing it to change before my eyes.
We couldn't go at 9:50 P.M.
I called Delta and told the nice lady my story. Certainly there'd been a mistake, right?
My mistake that ultimately cost us $500 for new last-minute tickets and $250 for the non-refundable tickets we wouldn't be using. Ouch.
About the only good thing about is it lets Marc off the hook for being in trouble for quite a while...His occasional misses and slip-ups don't quite match this one.